Pamukkale Hot Air Balloon Tours

Pick up was more than 30 minutes late Flight time was less than 1 hour - not 1-2 hr as noted on site As such we ere surrounded by fog in the flight and could not enjoy the scenery There was not coffee/ tea as advertised on viator site

We booked this balloon ride that was run by Unique Ephesus Tours Pamukkale via TripAdvisor two days prior to our anticipated balloon scheduled date of 4 October and, out of the blue, on 3 October, I received an email advising that, "Unfortunately your tour operator for Pamukkale Hot Air Balloon Tours had to cancel your booking." We had a previous balloon booking a few days before in Cappadocia that was also cancelled but for this date we received an explanation that it was the Turkish flight authority that cancelled all balloon trips for our scheduled date due to safety reasons (all balloon trips scheduled for that prior date by all balloon operators were cancelled for that date so we understood). However, this cancellation by Unique Ephesus Tours Pamukkale made no sense to us since flying conditions were excellent and on the morning of 4 October (our scheduled reservation paid date) there were at least 50 balloon operators in the air leaving us high and dry with no clear understanding of what happened to our own reservation that was just arbitrarily cancelled with no clear understanding of why????? This would have been a once in a lifetime experience for me and my family that was missed notwithstanding me having trusted TripAdvisor and this tour company (Pamukkale Hot Air Balloon Tours) with this reservation and travel companies of this type of balloon tour should be aware that when they arbitrarily cancel a reservation (with no valid explanation given), they are denying paying customers of an experience that they are not likely to be able to repeat at another time. When we spoke to another local travel professional in the area, he indicated that he felt that the tour operator probably cancelled our tour because for that date (Oct 4), other operators all sold out their capacity and this tour company (Pamukkale Hot Air Balloon Tours) probably cancelled our reservation to be able to resell our spots for twice the amount that we originally paid for our own booking. EXTREMELY DISSAPOINTED AND PI**ED OFF!!!!!!!!!

Pick up service was bad ! Watch out we paid for sunrise sortie and we’re not picked up. I would not use Excursion mania. We were forced to take second sortie and had to wait 2 hours in front of Uyum hotel