Dalaman Airport to Marmaris VIP Ultra Luxury Transfer

We arrived at our UK airport to discover our flight was delayed by 45 mins. I contacted the transfer company immediately, so over 6 hours in advance of our arrival time. I was advised if the delay was over 1 hour there would be a £20 additional fee. I questioned this as nothing was mentioned about an additional fee when booking and I was giving plenty of notice. I was told the delay was “my problem”, I could either accept the £20 or cancel. (But by then I wasn’t entitled to any refund if I cancelled) I had given our flight arrival time on the booking, If a £20 delay fee was noted during the booking process I would have adjusted our pickup time. We hoped we’d be in time and rushed as best we could, we were just over an hour late. The driver was stood with a sign, he was polite (although limited English) and showed us to the vehicle. It was lovely, very comfortable, water waiting and a very smooth transfer. I assumed, wrongly, there was no extra charge. It was only at drop off, after I’d tipped the driver, he showed me a text message showing £20 was due. So although a pleasant transfer the company should be more transparent with additional charges.

2nd Year using Jimbo Tours for Airport and Hotel transfers booked through TripAdvisor. Excellent Service, Reliable and always on time.

Friendly and informative. Had fresh water ready after a long flight. Comfortable and have booked the return Journey aswell

Fantastic Experience. Nothing was too much. From start to finish always helped. Very nice mini bus. Driver was excellent and also provided with good knowledge of the region

Good service, would recommend.